ࡱ> 5@ 7bjbj22 (XX/*NjNjNj8j*k{ll"llllll$RU *tll*t*t ll5uuu*tXllu*tuuvfpll pv,Njt@,D^ K0{p|tlnbuFpbqlll D?Bd'u(BIMPERIAL VALLEY COLLEGE INFORMATION SYSTEMS PROGRAM REVIEW AND PLANNING 2005-2008 1. UNIT DESCRIPTION Information Systems provides a variety of different computing and software services to faculty and support staff. Information Systems is comprised of two primary service areas, application services, and technical services. Application service area is responsible for the development and maintenance of the Enterprise Resource Planning (ERP) software. The technical service staff provides installation and maintenance of hardware related services such as installation and repair or personal computers, and installation and maintenance of the network infrastructure. Information Systems currently is comprised of a Director, three Senior Computer Software Programmers, two Micro Computer Technicians, and a Computer Support Specialist. Our major core business is the installation and maintenance of district wide computing and communication systems (Included, but not limited to: email systems, network systems, application systems, telephone communication systems). 2. STRENGTHS AND CHALLENGES The primary strength of Information Systems has been the dedication and commitment of its staff members. The knowledge and technical abilities allows us to provide adequate computing services. Our staff size is small for the amount of computing services we provide for the 300 plus employees and the 7,500 students we support indirectly. With the help of a consulting firm Strata Information Group (SIG) Information Systems currently midway to a mayor conversion from our legacy ERP system to the ERP Banner System. Three major modules will be implemented in Banner ERP: Finance, Students, Human Resources, and Financial Aid. The major challenge for Information Systems has been recruiting and retention of qualified staff members to work in the area of application services. ֱ߲ District is supportive of developing more State of the Art Technology therefore the Institution has committed approximately $3.5 million dollars of financial resources to overhaul the technology needs of the institution. Software application servers, email servers, backup servers, and network management servers were installed. The network infrastructure was completely overhauled, with the installation of Firewall, Spam protection server, Core Network Switch Router, and the replacement of network switches capable of Gigabit uplinks, and 100 megabit links to the desktop computers. With the installation of new hardware and ERP software, we are able to provide better and more efficient services for faculty, staff and students. A major challenge is not having a qualified fulltime Network Administrator to install and maintain the network infrastructure. The other challenge within our service area is the maintenance and repair of personal computers on the Main Campus and the Extended Campuses. Information Systems only has two qualified technicians to service the needs of 600 plus computers on the main and extended campuses. The other major challenge is lack of support staff to satisfy increasing needs for Software Application services and Technical services as we expand the facilities and increase student enrollment. The $58.6 million dollar general obligation measure passed this November 2004 will expand the Technology and Science curriculum and therefore generate more student population growth. If the student population growth continues according to our projected growth model there will be an immediate need to hire two more fulltime Microcomputer Technicians, one more Senior Computer Programmer, a Network Administrator, and a Database Manager. . 3. UNIT DEMOGRAPHICS Does not apply to Information Systems 4. STAFF RETENTION Within the last four years we have had a significant employee turn over. Two computer programmers left for better paying programming positions. The programming positions were vacated for approximately four months before we hired three fulltime programming positions. A Network Coordinator was hired and remained on board for approximately two years. In lieu of the Network Coordinator a Technical Services manager was hired, but only remain employed with Information Systems for less than one year. The Technical Services position has not been filled, and now we are in the process of hiring a Network Coordinator. The training of staff members after employee turn over has made providing adequate computing services somewhat difficult. 5. STUDENT LEARNING OUTCOMES Does not apply to Information Systems 6. EXTERNAL SUPPORT SERVICES Does not apply to Information Systems 7. UNIT STANDARDS Does not apply to Information Systems 8. PROGRAM/DEPARTMENT PLANS AND OBJECTIVES, 2005-2008 Strategic Goals Institutional Goal A: Create a modern comprehensive Science and Technology Center. Unit Goal A: Unit Objective 1: Complete an infrastructure facility needs assessment during Spring semester 2005. Unit Objective 2: Complete a network communication infrastructure needs analysis for the creation of the Science and Technology Center. Unit Objective 3: Complete Budget needs for implementation of network, and telephone services of Science and Technology Center. Unit Objective 4: Purchase and implement network communication needs, and telephone services needs. Unit Objective 5: Asses the needs for more support staff and hire necessary application and network services personnel to support the increase service needs. Institutional Goal B: Develop a Distance Learning Center that provides faculty and curriculum development for online, interactive TV and hybrid courses to reach students whose access are hindered by factors such as distance, disability, scheduling, preference of learning style, etc. Unit Goal B: Unit Objective 1: Complete an infrastructure facility needs assessment. Unit Objective 2: Complete a network communication infrastructure needs analysis for the creation of the Distance Learning Center. Unit Objective 3: Complete Budget needs for implementation of network, and telephone services of a Distance Learning Center. Unit Objective 4: Purchase and implement network communication needs, and telephone services needs. Institutional Goal C: IVC will respond to community needs that address our evolving economic diversification. Unit Goal C: Not Applicable to Information Systems Unit Objective 1: Unit Objective 2: Institutional Goal D: Develop a long-term facility plan. Unit Goal D: Unit Objective 1: Support the technology infrastructure and application services needs for the long-term facility plan. Unit Objective 2: Develop a plan to create more office space for new Information Systems Staff Members. Unit Objective 3: Develop budget plans to finance the office space for new Information Systems Staff. Institutional Goal E: Develop, implement and manage six day per week balanced class schedule applicable district-wide to meet the needs of our community. Unit Goal E: (Include program goals which include the development of services offered on a six-day schedule) Unit Objective 1: Create a plan to service the support needs for a six day per week balanced class schedule. Unit Objective 2: Hire or rotate support staff to cover the Saturday classes. Institutional Goal F: Give Imperial County high school graduates primary and residents secondary priority at the entry freshmen level. For those who are ready for college level courses, a full-time program is offered to graduate in two years, or four to six semesters depending on major preparation requirements. Unit Goal F: Goal does not apply to Information Systems (Goals to enhance services to high school seniors in the utilization of this institutional goal) Unit Objective 1: Unit Objective 2: Institutional Goal G: Implement community involvement by IVC. Unit Goal G: Goal does not apply to Information Systems Unit Objective 1: Unit Objective 2: Other Goals (Program Goals that do not relate to Institutional Goals) Complete as many program goals and objectives as appropriate Unit Goal H: Develop a long term infrastructure plan for network, and telecommunication needs. Unit Objective 1: Review the growth projections for the next five to ten years. Unit Objective 2: Develop an application services and technical services plan to service the projected growth needs of the institution. Unit Objective 3: Develop a budget to implement the infrastructure needs. Unit Objective 4: Execute and adjust the infrastructure plan accordingly. Unit Goal I: Hire appropriate support staff to service the growing needs of the institution. Unit Objective 1: Prepare an infrastructure, office, and hardware location plan for Information Systems support staff. Unit Objective 2: Develop a budget to implement the infrastructure and office changes. Unit Objective 3: Develop a budget to hire the Information Systems appropriate service staff. Unit Objective 4: Create office and or hardware location space. Unit Objective 5: Hire appropriate Information Systems support Staff. 9. PROJECTED GROWTH PLANNING Not applicable to Information Systems 10. CAPITAL OUTLAY/FACILITIES Acquire and remodel room 911. Currently information systems staff members are located in room 903 (office space and computer center), room 910 (office space and support services work area) and 1700 building (office space). The acquisition of room 911 will create office space for 3 staff members located in 1700 building, and a Network Administrator then 1700 building will be vacated to create office space for other district staff members. This remodel of room 910 will server two major purposes; it will create new space for new staff members to support the Technology efforts as we experience student growth and will also keep the Information Systems team in a single general location on campus. Program Facility Changes Information (Table 8)  Facility ChangesTotal Amt 2005-2006Total Amt 2006- 007Total Amt 2007-2008Remodel$5,00000Purchase New Furniture$8,000000Projected Totals$13,00000 11. CAPITAL OUTLAY EQUIPMENT/SOFTWARE Support and Application services staff members will be placed on a 3 year computer replacement program to provide the latest hardware and software needs. Program Capital Outlay Equipment/Software Information (Table 9)  Item QuantityTotal Amt 2005-2006 QuantityTotal Amt 2006-2007 QuantityTotal Amt 2007-2008Network Services Printer11,500Staff Desktop Computer710,500Laptop Computer24,000Electrical Cart Replacement26,000Department Scanner11,200Enterprise Wide EquipmentUpgrade PBX Phone System140,000Voice Mail System130,000Dell Enterprise Servers Replacement11,20011,200Network Related Equipment15,00015,00015,000Projected Totals$92,200$12,200$1,700 12. FULL TIME/PART TIME RATIO Information Systems only employs fulltime 12 month employees. Program Full Time/Part Time Ratio (Table 10)  Full Time Part TimeCurrent StaffRatio*70 13. PROJECTED BUDGET Program Projected Budget Information ( Table 11)  (Include significant changes only)Description No.Current Budget No.2005-2006 Budget No.2006-2007 Budget No. 2007-2008 BudgetHardware and Software Maintenance Agreements$187,284$190,000$200,000$200,000Microsoft Agreement14,70014,70014,70014,700Equipment Repairs5,0005,0006,0007,000Instructional Supplies and Material600Office Supplies1,3001,5001,5001,500Copier Supplies1,6002,0003,0003,000Travel Staff Conferences4,0004,0004,0004,000Telephone and Data Lines2,0002,0002,0002,000Copier Agreement500500500500StaffDirector85,00085,00090,00090,000Programmers (Three)150,000150,000150,000150,000Technicians (Two)70,00070,00070,00070,000Network Coordinator50,00050,00050,00050,000Support Specialist35,00035,00035,00035,000Total384,700384,700391,700392,700 14. 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